Return and Exchange Policy

At Shelly Cohen Bridal, we strive to ensure that our brides are completely satisfied with their purchases. However, due to the delicate nature of bridal gowns and accessories, we have an all sales final policy for all items. This means that we do not offer refunds for any purchases made at our store.

In the event that a customer needs to exchange an item, we offer exchanges for store credit towards like items only. Any exchange must be approved by our store and is at the discretion of the product manufacturers. This ensures that all items are of the highest quality and meet our strict standards.

It's important to note that no refunds or exchanges are offered for any accessories, including but not limited to veils, jewelry, and shoes, once they have left the store. This policy is in place to protect the integrity of our products and ensure that they remain in pristine condition for our customers.

We understand that buying formal wear and accessories is a significant investment, and we want to ensure that our customers are completely satisfied with their purchases. Our stylists are dedicated to helping customers find the perfect outfit and accessories, and we encourage our customers to ask any questions they may have about our policies or products during their appointment.

If you have any further questions or concerns about our return and exchange policy, please do not hesitate to ask your stylist during your appointment. Our team is dedicated to providing you with the highest level of customer service and we are always happy to assist you in any way we can.